This Privacy Policy explains how personal data is collected, used and protected by Nechh Robotics ("we", "the company") and our brands (HeliaLoop, JuriLoop). We act in accordance with Turkish Personal Data Protection Law No. 6698 (KVKK) and the European General Data Protection Regulation (GDPR).
1. Data We Collect
When you register on our platforms or purchase a subscription, we collect the following data:
- Account information: First name, surname, email address, phone number and profession (doctor / lawyer / patient / client).
- Payment information: Payments are processed through secure third-party payment providers. Your card numbers are never stored on our servers.
- Usage data: In-platform interactions, referral records and appointment tracking information.
- Technical data: IP address, browser type and device information, for server security and performance monitoring.
- Communication data: The content of messages you send us and your email address.
2. Purposes of Processing
We process your data for the following purposes:
- Account creation and identity verification.
- Subscription management and billing.
- Running patient and client referral processes.
- Providing technical support and customer service.
- Maintaining platform security and preventing abuse.
- Meeting legal obligations.
3. Data Sharing and Retention
We do not sell, rent or trade your personal data. Your data is shared with third parties only in the following cases:
- With secure payment providers in order to process payments.
- With competent authorities where legally required.
- With infrastructure partners (Vercel, Supabase), strictly to the extent technically necessary.
Your data is retained while your account is active and for the statutory retention periods.
4. Cookies
Our website uses essential functionality cookies, performance analytics (Google Analytics) and session management cookies. We do not use behavioural advertising tracking cookies.
5. Your Rights (KVKK & GDPR)
You have the following rights:
- To learn whether your personal data is being processed.
- To request information about the data processed.
- To request rectification or erasure of the data.
- To request restriction of processing.
- The right to data portability.
To exercise these rights, write to: nechhlab.global@gmail.com .
6. Special Measures for Health and Legal Data
Health and legal data processed on the HeliaLoop and JuriLoop platforms constitute special category personal data. This data is:
- Protected with end-to-end encryption.
- Accessible only to the relevant professionals (doctors / lawyers).
- Processed on the basis of explicit consent under Article 6 of KVKK.
7. Contact
For questions about our privacy policy: nechhlab.global@gmail.com