This Refund Policy explains the refund terms for the paid subscription services offered by Nechh Robotics and its brands (HeliaLoop, JuriLoop).
1. Free Trial Period
All of our paid plans begin with a 10-day free trial . No charge is taken during this period. If you do not cancel your subscription by the end of the trial, billing begins for the plan you selected.
2. Cancelling a Subscription
You may cancel your subscription at any time:
- Cancellation takes effect at the end of the current billing period.
- You may continue to use our services for the remainder of the period after cancelling.
- To request cancellation, write to: nechhlab.global@gmail.com .
3. Refund Conditions
You may request a refund in the following cases:
- Technical failure: If the platform is persistently unreachable or its core functions do not work, a pro-rata refund is issued for the unusable period.
- Duplicate charge: If a duplicate payment is taken in error, the excess amount is refunded in full.
- First 7 days rule: Refund requests made within the first 7 days of the paid period are met in full.
4. Cases Without Refund
- Cancellations made during the free trial (no charge has been taken in any case).
- Cancellation requests made after the 7th day of the billing period.
- Issues caused by user error or incompatibility with third-party software.
5. Refund Process
Refund requests must be sent to nechhlab.global@gmail.com . Requests are reviewed within 5 business days, and approved refunds reach your account within 5–10 business days depending on the payment method.
6. Free Users
On the HeliaLoop and JuriLoop platforms, patient and client accounts are entirely free. No payment or refund applies to free accounts.
7. Contact
For questions about our refund policy: nechhlab.global@gmail.com